Royal Mail changes redelivery service for parcels

Royal Mail has announced a new redelivery process that will hopefully save customers time, and reduce carbon emissions. The postal company will automatically redeliver parcels that were initially missed the first time posties attempted to deliver them.

What was the service before? 

Customers receiving a small parcel via Royal Mail would usually get it delivered with their local post round. Larger parcels via Royal Mail are delivered separately to local post.

But if they were not at home to receive said parcel, they would be left with a ‘Something for you’ card and their parcel would be taken to the local depot, where it would be held until the next steps were taken.

Customers could then book redelivery online (to their address, to another address in the postcode area or to the local Post Office branch for free).

Customers could also select a more convenient date, safe place or neighbour for the parcel to be delivered on/to.

The local postie would then come on the selected date and attempt to redeliver the parcel.

Or, the customer could keep the card, and visit the local depot the parcel was being held at to collect it themselves.

What are the new changes? 

1. First delivery attempt 

Customers receiving a small parcel via Royal Mail will still get it delivered with their local post round or parcel drop-off service. Larger parcels via Royal Mail will still be delivered separately.

If a customer is not home, and the parcel won’t fit through the letterbox, or it needs a signature, a ‘Something for you’ card informing them whether the item has been left with a neighbour or in a safe place. Or, from now, Royal Mail will inform the recipient of automatic redeliver for the parcel the next working day.

Customers can also choose to reschedule the redelivery for a more convenient day.

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But, Royal Mail said: “Please note that you will no longer be able to collect your parcel after the first delivery attempt, you can’t collect your parcel until after we’ve made the automatic redelivery attempt the next working day (excluding Sundays and Bank Holidays)”

2. Second delivery attempt 

If customers are not in the second time the parcel is being delivered, posties will leave another ‘Something for you’ card informing them how they can:

  • Reschedule delivery to a more convenient day
  • Reschedule to another day, deliver to a neighbour or safe place, deliver to local Post Office
  • Collect your item from the depot

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What happens if you choose to take no action? 

Royal Mail said: “If the item remains undelivered and we receive no instruction from you, the item will be stored for up to 18 days (21 days where customs fees are due).

“If not collected or redelivered it will be returned to the sender. This is the existing Return to Sender process.”

Why has Royal Mail made the new changes? 

Save customers time by not needing to visit a collection point.

Removes any need for carbon emissions as a result of the journey taken by car or public transport to collect the parcel.

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